Dispute Policy

Each job may include:

• Job description
• Price and payment amount
• Deposit or full payment details
• Client approval
• Expected completion date
• Terms or notes
• Uploaded files
• Photos or completion updates
• Receipts
• Activity history

If a customer or business reports an issue, DoneDeal may mark the job as disputed and preserve the related job record. Both sides can review the available information, including payment details, uploaded files, updates, receipts, and completion history.

DoneDeal's role is to organize the record, not to automatically decide who is right or wrong.

DoneDeal does not hold customer funds until work is completed, does not release funds based on approval, and does not act as a neutral escrow agent. Payments are processed through the payment provider, and the business's payment setup determines how funds are received.

DoneDeal is not a court, law firm, arbitration service, or legal advisor. DoneDeal does not guarantee a specific outcome, refund, chargeback result, or dispute resolution. The platform is designed to help both sides keep clearer records and resolve disagreements with better information.

Refunds, chargebacks, and payment reversals may depend on the payment processor, the business's policies, card network rules, bank review, and applicable law. DoneDeal helps organize job documentation, but does not control the outcome of a payment processor or card issuer dispute.

• Businesses can show what was agreed to
• Businesses can show payment history
• Businesses can add job updates and completion details
• Businesses can keep a record of client approval and job activity

• Customers can review terms before paying
• Customers can see what they agreed to
• Customers receive a receipt
• Customers can view updates or completion details
• Customers have a clearer record if something goes wrong

Peace of mind for the business and the customer.

DoneDeal's goal is to reduce unclear agreements, missed expectations, and payment confusion by keeping the job terms, payment details, updates, and completion record in one place.